Terms and Conditions
Welcome to Buddy Back Home! By making a payment through our website, you agree to comply with and be bound by the following Payment Terms and Conditions. Please read these carefully before proceeding with any transaction.Payment Methods
We accept payments through the following methods:- Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
- UPI Payments
- Net Banking
Subscription and One-Time Payments
- Our elder care services are available on a subscription basis and/or as one-time services.
- Subscription payments are billed on a monthly, quarterly, or annual basis, as selected by the user.
- One-time service payments must be made in full at the time of booking.
Refund and Cancellation Policy
- In the event that during the Term (defined as the entire duration of provision of the Services (“Services” defined as the services specified in Schedule I to the Member Terms and Conditions) by Buddybackhome Management Services Pvt Ltd (“Company”) to the Member (as defined in the Member Terms and Conditions)), a Member expires or is rendered physically incapable of accepting the Services selected by such Member or his/her Client (as defined in the Member Terms and Conditions), the provision of Services under these Member Terms and Conditions shall be terminated and the Company shall refund the unused Service Fee (as defined in clause 5.1 of Member Terms and Conditions) to the Member (or to the Client, as defined in the Member Terms and Conditions) on a pro-rata basis without any interest. Further, the Company shall refund the unused charges, including but not limited to the Advance Amount and the Security Deposit (each as defined in the [Member Terms and Conditions]) as applicable to the Member (or to the Client) without any interest, after settlement of any amounts that may be due and payable by the Member or the Client, as the case may be, to the Company under the provisions of Member Terms and Conditions.
- In the event a member has not paid their due and payable amount within 15 days from the receipt of the invoices raised on them or demand made by Buddybackhome Management Services Pvt Ltd to the Member/Client, and the service is continuing till date, after the expiry of the 15 th day from such demand, the agreement shall be terminated at the will of the Company and the Company can proceed against such client for recovery of the dues as per the legal provisions.
- If the Member/Client/family members of the client misbehaves or causes any service provider to be insulted/insinuated/abused in any manner whatsoever, the services by the Company will be terminated forthwith and the Company shall have the right to deduct the entire balance amount owing to such criminal trespass on the service provider by the Member/Client.
- Buddybackhome Management Services Pvt Ltd shall be entitled to retain 20% of service fees as cancellation charges of the service booked with the Company and shall be required to refund only the remainder 80% of the Service Fee depending upon the payment plan chosen by the Member or the Client, as the case may be, without any interest, within 7 working days.
- Refunds are issued through NEFT/RTGS
- The time frame for different payment modes is usually between 10-15 business days post the cancellation request has been received and verified by our customer support
- For NEFT transactions, We will need you to update the following information to enable us to process a refund to your account. Bank Account number, IFSC code, Account holders name and Branch name. Buddybackhome Management Services Pvt Ltd will not be liable for any wrong inputs shared from your end.
Pricing and Taxation
- All service prices are listed on our website and are subject to change without prior notice.
- Any applicable taxes will be included in the final billing amount.
Dispute Resolution
- Any disputes related to payments will be resolved in accordance with the laws of India.
Changes to Payment Terms
- Buddybackhome Management Services Private Limited reserves the right to modify these Payment Terms and Conditions at any time.
- Users will be notified of any significant changes through email or website updates.